Pharmacy Website
Clinic Website

Masterclass: Introduction to Emotional Intelligence

Learn how your emotions influence how you perform, build relationships and make good quality decisions.

Masterclass: Introduction to Emotional Intelligence

Learn how your emotions influence how you perform, build relationships and make good quality decisions.
Share the link to this class

What is it to be the best human being that you can be? 

Emotional intelligence is an aspect of the whole person affecting work life and personal life.

Emotional intelligence is the ability to combine thinking with feelings in order to build good quality relationships and to make good authentic decisions.  It is managing who you are in the moment to meet your emotional needs through conscious choice and is fundamental to leading a full, rich and rewarding life.

Emotional intelligence is different from IQ - cognitive intelligence and offers a different perspective on success and performance at work.  There are many parts to emotional intelligence - it predicts effectiveness and can be changed and developed. 

Your emotional intelligence is your responsibility!  How you react and respond to events is governed by your emotional intelligence.  You can work to develop your emotional intelligence, but this is not easy. 

This course looks at what emotional intelligence is and what it is not.   It looks at some models of emotional intelligence; what they mean and how they can be applied at work.  

The course covers the advantages and disadvantages of emotional intelligence, ways it can be improved and some do's and don'ts of working with emotional intelligence.  It will test your emotional intelligence! 

Changing the way that you work with your emotions is not easy.  This course will give you some insights BUT developing your emotional intelligence will take you time and a lot of effort, and even then you are not going to get it right all the time!!  Emotional intelligence is about improving performance, engagement and well being in a sustainable way, so that it sticks.

The course contains narrated videos, quizzes and some fun material to download - including a series of complementary crib cards. 

  • The course contains an interview with one of the key researchers in the field of emotional intelligence - Dr. David Caruso from Yale University Center for Emotional Intelligence.  He gives his views on the subject and some insights into emotional intelligence as an ability.

There is also a practical activity related to your work for you to do outside of the course to find out how you view your emotional intelligence and how others view your emotional intelligence. This involves some interaction with other people and some reflection.  It will help to guide you on what and how you need to change.  [WARNING: this takes some effort and you may not like what you find out!]

PLEASE NOTE - This course is NOT for you if you are not prepared to work through the practical activities that make up a fundamental part of the course.  Emotional intelligence cannot be developed by learning some techniques by watching a few video lectures.  The course requires you to do some reflective thinking, to get some feedback and to discuss your development with others.  I'm afraid that you won't get the best from the course unless you are prepared to do this.

There are TWO practical activities included within the course that is designed to help you to develop your emotional intelligence.  Both activities require you to do some work outside of the course.  The emotional brain learns from doing things and through activity.  Repetition and rehearsal over weeks will embed in changes.


This class is suitable for anyone who:

  •  is interested in having a basic understanding of why emotions play an important role in performance and success.
  • wants to have a deeper understanding of themselves and how to work better with other people.
  • has an interest in developing their ability to manage their emotions.

About the instructors

Robin Hills

Emotional Intelligence Coach, Trainer and Facilitator
Share the instructor profile

Hi.  I'm Robin Hills and it is my intention to provide you with the best on-line courses on emotional intelligence in business.  I am not teaching any other types of course as I am a specialist in emotional intelligence and it is the focus of my business. 

I am an emotional intelligence coach, trainer and facilitator with over 35 years' business and commercial experience.  I provide knowledge and skills that help people understand themselves and others better.

My career began with the pharmaceutical industry on the commercial side and worked in the London teaching hospitals for over ten years.  My current work takes me into small start-ups through to large corporate multi-nationals and into the Public Sector with financial institutions, government departments and health departments, as well as charities.  This provides me a practical understanding of how emotional intelligence works and can be applied in the real world, which enables me to keep up to date with relevant issues.

I'm a registered practitioner with the British Psychological Society and sit on the NW committee of the Association for Business Psychology.  

My articles and papers on resilience have been published in international books and journals.

My company is Ei4Change (Emotional Intelligence 4 Change) - recognised nationally and internationally as specialists with expertise in training, personal development and coaching focusing on emotional intelligence, positive psychology and neuroscience in the workplace. Our emotional intelligence programmes by ILM - the Institute of Leadership and Management.

Over the last few years, I have delivered workshops at global emotional intelligence and neuroscience conferences.  These have been held at Harvard University, at University of Manchester, in Cape Town, the Middle East and India.

I am the author of 

- The Authority Guide to Emotional Resilience: Strategies to weather storms and manage stress in the workplace (published May 2016)

- The Authority Guide to Behaviour in Business: How to build successful and powerful relationships (published November 2017)

Both are available on Amazon.

Teaching emotional intelligence skills is a challenge at the best of times so these courses require you to take some ACTION and put into practice what you have learnt.  I am here to support and guide you.

I hope you enjoy working to develop your resilience and your emotional intelligence and I look forward to working with you.

Recommended Classes

Editor Picks

Start your free trial to take this class
Start your one week free trial to view everything on TabletWise
   The video is currently being processed.
   An error occurred while uploading the video. Please upload another video.
   Please upload the required file.

Sign Up